Privacy Policy
Last Updated: February 2026
Introduction
At Healura, we are committed to protecting and maintaining your privacy while you visit our website or interact with us electronically. Our Privacy Policy outlines the types of information we gather, how we process this information, how long we retain it, and your privacy rights.
We've made our policy as straightforward as possible, but if anything is unclear, please contact us. We are eager to provide additional details and explore ways to make our policy easier to understand for everyone.
This Privacy Policy applies when we act as the data controller of the personal data of our website users or those who engage with us electronically. In other words, where we determine the purposes and means of the processing of that personal data.
What Type of Personal Data Do We Collect
Our website uses analytics tools to gather data about how visitors interact with our site and to identify improvements to ensure our website remains useful for families of autistic children.
To achieve this, we collect the following information from our site visitors:
- IP addresses
- Geographic location associated with the IP address
- The device being used (e.g., laptop, PC, smartphone)
- The browser type
- The website visited just before ours
- Any third-party pages accessed via our website
Additionally, we may gather personal data that you voluntarily provide, such as when you:
- Request early access to Healura
- Fill out contact forms
- Subscribe to our newsletter
- Send us an email
- Participate in our pilot program
This data typically includes your name, email address, and any other details you choose to provide about your family's needs and autism care experience.
Please be aware that our website may contain links to third-party websites. If you follow these links, note that these sites have their own privacy policies, and we do not assume any responsibility or liability for these policies. We recommend reviewing these policies before submitting any personal data to these websites.
How Do We Use Your Personal Data
We use the data you provide for one or more of the following purposes:
- To analyze aggregated data about how our users interact with our site, such as identifying the most visited pages, the locations of our visitors, and the most commonly used devices
- To respond to early access requests and pilot program applications
- To provide updates about Healura's development and launch
- To respond to inquiries you submit, whether via email or through contact forms
- To understand the needs of families of autistic children to improve our product development
- To communicate with pilot program participants about testing and feedback sessions
Sharing of Your Personal Data
The aggregated data we collect, as well as the information you provide through inquiries or early access requests, will not be shared with any third party without your explicit prior consent, except as detailed below.
By accessing our website and agreeing to our privacy policy, you consent to us sharing the data we collect for aggregated analysis with third-party services that perform analytics on our website (specifically, PostHog).
When you voluntarily provide us with personal data for inquiries or early access requests, this data is processed either within the European Economic Area (EEA) or outside of EEA, adhering to relevant GDPR provisions.
Additionally, should a legislative authority, such as a Data Protection Authority of an EU Member State, issue a lawful request, Healura may be obligated to disclose your data to such an authority.
Data Processing for Specific Purposes
Early Access Requests
When you request early access to Healura, your information (name, email address, family information, and other details you provide) is stored securely and used exclusively to manage our pilot program and product launch communications. This information helps us understand the needs of our founding families and prioritize feature development.
Pilot Program Participation
If you participate in our pilot program, we may collect additional information about your experience with autism care, feedback on our product, and usage data from testing sessions. This data is essential for product development and is handled with the highest level of confidentiality and security appropriate for healthcare-related information.
General Inquiries
For general inquiries about Healura, autism care, or potential partnerships, we store your information securely and use it only to respond to your specific request.
Data Retention
Personal data you provide for early access requests and pilot program participation will be retained for the duration necessary to fulfill these purposes, typically up to 24 months following your last interaction with us or the conclusion of our pilot program.
The information we collect for aggregated analysis is kept for a maximum of 18 months, after which personal data is deleted. However, Healura stores the aggregated analysis data—which does not contain any personal identifiers—for an indefinite period.
Any complaints or feedback about our services may be retained longer as required by applicable laws and regulations.
Your Rights Under Data Protection Law
Your principal rights under data protection law include:
- Right to access: You can request confirmation of whether we process your personal data and, if so, access to the data and certain additional information.
- Right to rectification: You have the right to have any inaccurate personal data about you corrected and incomplete personal data completed.
- Right to erasure: Under certain conditions, you have the right to have your personal data deleted promptly.
- Right to restrict processing: You may request that processing of your personal data be restricted under certain circumstances.
- Right to object to processing: You can object to the processing of your personal data on grounds relating to your particular situation.
- Right to data portability: If our lawful basis for processing your data is your consent, you are entitled to receive your data in a structured, commonly used, and machine-readable format.
- Right to complain: If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority.
- Right to withdraw consent: If our processing is based on your consent, you may withdraw that consent at any time.
You may exercise any of these rights regarding your personal data by sending an email to us at [email protected].
Personal Data of Children Under the Age of 18
While Healura is designed to help families with autistic children, our website and early access program are directed toward adult caregivers and parents. We do not knowingly collect personal information directly from anyone under 18.
If we learn that we have collected personal information from a minor under 18 without proper parental consent, we will delete that information as promptly as possible. If you are a parent or guardian and discover that your child under 18 has provided us with personal information without your consent, please contact us at [email protected].
Security and Healthcare Data Considerations
As Healura is developing technology for healthcare applications, we implement security measures appropriate for handling sensitive family and health-related information. While our website currently focuses on early access and pilot program management, we design our data handling practices with healthcare privacy standards in mind.
Amendments
Healura reserves the right to modify this privacy policy at any time by updating this document. We encourage you to periodically review this privacy policy to stay informed about how we are protecting the personal information we collect.
Governing Law
This privacy policy is governed by and shall be construed in accordance with the laws of Germany. Any disputes arising in relation to this privacy policy will be subject to the jurisdiction of German courts.
Contact
Questions, comments, and requests regarding this privacy policy should be sent by email to: